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  SAP Business One Helping with Project Recovery Atlanta Chicago and USA Nationwide

Andrew Karasev

Accounting software implementation success rate is not hundred percent. If you are reading this article then likely that yours one was not successful. But we believe that this is not the end of the story. Appeal to second opinion. Below is article written by Andrew Karasev our consultant and technology guru

Implementing vanilla ERP software meaning without tailoring it should be simple enough. Most of local consulting firms should be able to do the job. However SAP B1 is good fit for mid-market meaning that it is flexible and customizable. Here we are moving into the area of technology consulting and it requires expertise and dedication. Typical scenario of the problem is the following. Local consultant in his best intentions tried to help and program customization. It might be possible to learn SDK as project progresses. But programming is the area where initial poor design might be a showstopper. If your custom coding was not successful we recommend you this small paper. We will form it in FAQ style with short questions and answers:

Q. In our case we got custom module delivered and it kind of works. Unfortunately there are a lot of software bugs and it is difficult to trust this module. What is the way out of this nightmare?
A. In any case good idea is to seek second opinion. It is impossible to say upfront where the cause is. It might be poor architecture and if this is the case then probably work should be redone from scratches. If you are lucky then the way out might be just minor software debugging work in Microsoft Visual Studio

Q. Our code was programmed in Delphi and now we cannot find programmer to modify the logic a little bit. In time we didn’t realize that SDK has code snippets in C# and VB and accepted the proposals to the work in Delphi. Is it possible to port it to C# now?
A. Former Pascal is not that difficult to program. It might be a good idea to give it a second chance. There is Delphi programmer community who are consulting Business One. Porting the code to C# is theoretically possible but if the size is very modest. Otherwise you can face second ‘coding heroics’ with long hours debugging and modifications

Q. We agree with the idea to ask for second opinion. We called to various resellers in the area and they are not willing to help. What is the next step?
A. Probably go ahead and seek the help from VAR who is serving nationwide via web sessions and remote support. It is not ‘mandatory’ to have somebody local to your office as modern remote connection technologies are very efficient

Q. Our integration was developed in VB for version 2005A and now we are upgrading to 8.82 as it is planned in June of 2012. However original developer is no longer available. What are our options?
A. You need to have source code of this project. If you do then minor revision and recompiling in MS Visual Studio should do the job. If source code is not available then you might be facing reprogramming

Q. It works for us but we have to import large volume of sales orders daily and integration run long hours. Do you have any comments?
A. It might be possible to optimize the code and make it run faster. Of course each case is individual

Q. We signed modification proposals with our reseller but later we figured out that software developer was subcontractor. Apparently he wanted higher rates and stopped working for our VAR. Do you have recommendations?
A. This scenario is typical but has various confrontation schemas. This coder might become hostile to your consulting firm and decided not release the original code. In this case it might be difficult to take it over. Other pole is when the guy is happy to get out and ready to cooperate. You probably need to negotiate with other two parties

Q. We are OK but would like to switch to somebody else. Our consulting firm is kind of ‘old fashioned’ and decision making takes long time and paper work
A. Consulting business uses such instruments as estimation, proposals, approval cycle and billing by actual hours spent. This is normal but if you think that you got additional boring issues then feel free to call somebody else

Q. Our consultant is driving to our office about hundred and fifty miles and sends us very expensive expense report. He does the job but we feel that we are paying for something that we do not need – high mileage
A. Good idea is to switch to remote support. There are various technologies such as Citrix Gotomeeting or Gotomypc, Microsoft remote desktop connection and VPN just to open the list

Please call us 1-866-304-3265, 1-269-605-4904, help@efaru.com. We have local presence in Chicagoland, Southern California, Atlanta Georgia, South West Michigan, Houston and Dallas areas of Texas. We serve customers USA and Canada nationwide and internationally via web sessions and phone conferences (Skype is welcomed). We are working on Brazilian ERP consulting market in Sao Paulo since 2004

Andrew Karasev is SAP BO consultant and Great Plains Certified Master, MVP, help@efaru.com 1-866-304-3265, 1-269-605-4904. He is also the initiator of eFaru project http://www.efaru.com and founder of Alba Spectrum information space

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